AUFLA CUSTOMER SUPPORT
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Find quick solutions, download product manuals or contact our support team for assistance.
Need Personal Assistance?
Tell us about your product and the issue you are facing. Our support team will guide you through the next steps.
Customer Care
Office Address
Sr. No 114/5, Warehouse No 4, Adsul Warehouse & Properties, Near Maruti Suzuki Warehouse, Uruli Devachi Road, Uruli Devachi, Pune, Maharashta - 412308.
QUICK SOLUTIONS
Common Issues, Simple Fixes
Steam Escaping from the Lid
The sealing ring may be worn or misaligned. Remove it after the cooker has cooled, wash and dry it, then refit it evenly inside the channel.
E3 or E1 Error on the Display
The cooker may have detected a dry pot. Switch it off, wait approximately 20 minutes, add sufficient liquid and restart.
Lid Will Not Open
Residual pressure may still be holding the safety lock. Check the steam valve and allow the pressure to release completely.
Never force the lid open.
Food Sticking in a Tri-Ply Pan
Preheat the pan for approximately one minute. Add oil and wait until it shimmers before adding ingredients.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
PRODUCT GUIDES
Manuals & Care Guides
Download operating instructions, safety information and product-care guidance.
Important Warranty Information
Keep Your Purchase Documents
Retain the original sale bill and warranty card. You may also register your product online to access service without the physical warranty card.
Manufacturing Defects
Eligible manufacturing-defect repairs during the applicable warranty period are completed without component or labour charges. Travel charges may apply for home service.
What Is Not Covered
Damage caused by mishandling, negligence, breakage, cracking, denting, unauthorised repair or non-domestic use is not covered.
Service Availability
Home service applies only to selected products. Post-warranty service is subject to the availability of spare parts.
Common Questions
How do I clean the electric cooker?
Unplug the appliance and allow it to cool. Clean the removable inner pot and detachable parts separately. Wipe the appliance body with a soft damp cloth and never immerse it in water.
Why is the cooking timer not starting immediately?
Pressure-cooking programs may begin counting down only after the cooker reaches the required temperature and pressure.
How much liquid should I add?
The required quantity depends on the recipe and cooking program. Follow the manual and never operate the cooker without sufficient liquid.
Can AUFLA cookware be used on induction cooktops?
Check the specifications of your individual product. Products labelled with an induction base can be used on compatible induction cooktops.
Should tri-ply cookware be used on high heat?
Low to medium heat is generally sufficient. Excessive heat may cause food to stick or the cookware to discolour.
What do I need when requesting warranty service?
Keep your original bill and warranty card ready, or provide your registered product information.